At Ophelia Chip, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the information you provide when interacting with our website or services.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Name

  • Contact number

  • Delivery address

  • Email address 

  • Order details

We only collect the information necessary to process your orders, respond to your inquiries, and improve your experience.

2. How We Use Your Information

Your information is used solely for the following purposes:

  • To process and deliver your order

  • To provide customer support and updates regarding your purchase

  • To improve our products, services, and website functionality

  • To send occasional notifications or offers 

We do not share your personal information with unrelated external services or entities.

3. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. While no method of transmission is completely secure, we strive to use commercially acceptable means to safeguard your data.

4. Communication Preferences and Opt-Out Instructions

If you have previously agreed to receive updates, promotional messages, or order notifications, and wish to stop receiving them, you may opt out at any time.

To opt out:

  • Reply to any promotional message with the word UNSUBSCRIBE.

  • Alternatively, contact our support team through the contact form on our website and request to opt out of further communications.

Once we receive your request, we will promptly update your preferences.

5. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will take appropriate steps to verify your identity before fulfilling such requests.

6. Policy Updates

This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

7. Contact Us

For any questions regarding this Privacy Policy or your data, please contact us at [email protected].