At Ophelia Chip, customer satisfaction is our top priority. We take great care in delivering quality products. However, if you encounter any issues with your order, please read the policy below for guidance on returns and refunds.

1. Eligibility for Returns

We accept returns only in the following cases:

  • The item received is damaged.

  • The item received is defective.

  • The item delivered is incorrect.

To be eligible for a return:

  • You must contact us within 48 hours of receiving your order.

  • The item must be unused, in its original packaging, and in the same condition that you received it.

2. Return Process

To initiate a return:

  • Contact our support team with your order number, a description of the issue, and clear photos of the product.

  • Our team will review your request and guide you through the return procedure if it qualifies under our policy.

3. Refund Policy

Since we operate using cash on delivery, we do not offer monetary refunds.

Instead:

  • Eligible returns will be handled through product replacement.

  • If a replacement is not available, we may offer an alternative item of equal value, or a future purchase credit upon agreement.

4. Items Not Eligible for Return

Returns will not be accepted for:

  • Change of mind or personal dislike after delivery.

  • Minor packaging damage that does not affect product functionality.

  • Items reported after the 48-hour return window.

5. Return Shipping

If a return is approved, we will coordinate the pickup or request that you send the product back through an agreed-upon method. Specific instructions will be provided based on your location.

6. Contact Us

For any questions or to initiate a return request, please reach out to us at [email protected].