Thank you for shopping with Ophelia Chip. We are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy carefully before placing your order.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. You will receive a confirmation message once your order has been packed and dispatched for delivery.
2. Delivery Method
We currently offer cash on delivery as our only payment method. You will be required to pay the full amount in cash to the delivery personnel at the time of receiving your order.
Please ensure someone is available to receive and pay for the order at the provided address during delivery hours.
3. Delivery Timeframe
Delivery times may vary depending on your location and product availability. On average, orders are delivered within 3–7 business days. Remote areas may experience slightly longer delivery times.
We strive to deliver your order on time, but delays may occur due to factors beyond our control such as weather conditions, public holidays, or transportation issues.
4. Delivery Areas
We deliver to most major regions. If your area is not serviceable, we will notify you during or shortly after the ordering process.
5. Failed Deliveries
In case a delivery attempt is unsuccessful due to unavailability or refusal to accept the order, the shipment may be returned to us.
6. Order Tracking
Once your order is dispatched, we will provide an update with the expected delivery date. For any inquiries regarding your shipment, feel free to contact our support team through the details provided on our website.
7. Damaged or Missing Items
If your order arrives damaged or if any items are missing, please report the issue within 48 hours of receiving your package. Make sure to include your order details and photographic evidence when reaching out to us for faster resolution.
For any questions about our Shipping Policy, please reach out to us at [email protected].